Safety & Security

Your Safety is Our Priority

At Parador Nature Resort & Spa, the safety and well-being of our guests is of utmost importance. We have comprehensive security measures in place and clear emergency procedures to ensure a worry-free stay. This section contains helpful information and steps to follow in case of emergency, so you can relax and enjoy your time in paradise with peace of mind.

Earthquake and Fire

Tremors are common in Costa Rica

1– Stay calm. Do not panic. Notify front desk by dialing “0” to activate the fire emergency procedure and have them call the fire department as soon as possible. Firefighters will reach the scene within minutes after receiving the alarm call.

2-Do not overestimate the firefighters´ ability to extinguish a fire. Most of the fires cannot be easily extinguished. Do not try to extinguish the fire once it starts to spread rapidly. If you try to extinguish a fire, make sure you have a clear path of retreat from the room.

3– If you decide to leave the building during a fire, try to close all doors when you leave to limit the spread of the fire. Never use the elevator. This could stop between floors or leave you stranded where the fire is burning.

4– The heat, smoke and gases emitted by burning materials can quickly overtake you. If you are in a heavy smoke condition, lean slowly toward the floor as you walk away, taking short breaths through your nose.

5– If your clothes catch on fire, do not run. Drop to the ground, cover your face with your hands and roll around to douse the flames.

Evacuation Instructions

in Case of Fire in a room close to yours

1– Stay inside your room and listen for instructions from the fire department or the hotel security staff unless conditions surrounding you become dangerous.

2– If you need to leave the room, first touch the door to see if it’s hot, if not hot, open it slightly and check to see if there is no smoke, heat or fire in the hallways.

3– If you can get out of the room safely, follow the instructions given above.

4– If you cannot leave the room or the building safely, call reception by dialing “0” and provide your location, floor number, room number and how many people are with you.

5– Seal the bottom of your door and any other point of entry for smoke with towels or wet sheets.

6– Open windows slightly but don’t break the glass.
If conditions appear to be life threatening, then open the window and signal with a towel or sheet to attract the attention of firefighters.

7– If smoke conditions worsen before help arrives, stay close to the ground and take short breaths slowly through your nose, if possible move to the balcony or patio away from the smoke, heat and fire.

Emergency
& Medical Services

Our staff is trained in first aid and CPR. If you require the services of a doctor, please inform the front desk (inquire as to cost of service), and a medical professional will be on site within 15 minutes. In case of illness or trauma, the nearest medical center is the Max Terán Hospital in Quepos, located approximately 20 minutes away by car. Hospital Link

Visitors

(Companion Policy and Law Against Sexual Exploitation)
Parador Nature Resort & Spa reserves the right to refuse admission to and the accommodation of persons in situations that may cause discomfort to the other guests and staff of the hotel.

Safe Deposit Box

Please keep your valuables locked in the safe located in your room. The hotel is not responsible for lost items left out of the safe. If you require assistance with your safe, contact the front desk or customer service by dialing “0” or “622”. Close all the doors and windows in your room when resting or sleeping. Lock all doors to your room and keep your valuables in the safe.

Electricity

Voltage, Adapters, Power Surges, Power Plant

Here in the tropics we experience many events that can cause power outages. If this happens, it only takes a few moments for our generator to kick in. Please allow several minutes for the air conditioning system to reset.

Wildlife & Insects

Please keep in mind that you are in the jungle, where many forms of wildlife make this spectacular jungle setting their home – please respect their space and do not feed them. It is a good idea to keep doors and windows closed and not leave personal belongings unattended on the terraces – the curious animals may take a souvenir of their own! Also, remember that ants are abundant and love sugary food and drinks.

We recommend the following:
1.Do not approach or feed any wild animal.
2.Avoid going barefoot outside the room.
3.Inspect your clothes and shoes outside your room before putting them on. In the event of an incident, please remain calm and notify our staff. We will gladly help you!